Privacy Policy

Introduction

Preventive Health Lab (“we”, “us”, “our”) is committed to protecting the privacy of every patient, website visitor and newsletter subscriber. This policy explains what personal information we collect, why we collect it, how we use it, and the choices you have.

By using this website or our services, you agree to the practices described here. If you do not agree with any part of this policy, please do not use the website or submit personal information to us.

Information We Collect

We collect information you give us directly, information collected automatically when you use the website, and information we receive from third parties where you have asked them to share it.

Information you provide may include your name, email address, telephone number, date of birth, the service you are interested in, your health concerns, appointment preferences, insurance details and any message you send us through our forms or by email.

Information collected automatically may include your IP address, browser type, device type, referring page, pages viewed and the time spent on them. This is collected through cookies and similar technologies and is used in aggregate to improve the website.

Health Information

Any health information you share with us is treated as sensitive personal information. It is stored on secure systems that are accessible only to authorised clinical and administrative staff involved in your care.

We do not sell, rent or trade health information. We share it outside the clinic only with your explicit consent, with other healthcare providers involved in your treatment, or where we are legally required to do so.

How We Use Your Information

To provide and coordinate your clinical care.

To schedule, confirm and remind you about appointments.

To answer your questions and respond to requests.

To send our newsletter and practice updates where you have opted in.

To verify insurance eligibility and process claims on your behalf.

To improve our services, our website and the information we publish.

To meet legal, regulatory and professional obligations.

Cookies and Analytics

Our website uses cookies to remember your preferences, keep forms working correctly and understand how visitors move through the site. You can disable cookies in your browser settings, although some parts of the site may then not function as intended.

We may use privacy-focused analytics that measure aggregate trends without identifying individual visitors.

Email and Newsletter

If you subscribe to our newsletter, we use your name and email address to send it to you. Every email includes an unsubscribe link, and you may also use the unsubscribe page on this website at any time.

Unsubscribing stops all marketing email immediately. Essential messages relating to an active course of treatment or a booked appointment are sent separately and stop automatically once your care with us ends.

Sharing and Disclosure

We never sell your personal information. We may share it with trusted service providers who help us operate the clinic and the website — for example our email delivery provider, our practice management software supplier and our payment processor. Each is bound by contract to keep your information confidential and to use it only for the service they provide to us.

We may also disclose information where required by law, court order or regulator, or where necessary to protect the safety of a patient or another person.

Data Retention

We keep clinical records for the period required by applicable healthcare regulation and professional guidance. Marketing records are kept until you unsubscribe or ask us to delete them. Website analytics are retained in aggregate form.

Security

We use administrative, technical and physical safeguards to protect your information, including encrypted transmission, restricted access controls, staff training and regular review of our procedures. No system can be guaranteed completely secure, but we work continuously to keep your information safe.

Your Rights

Subject to applicable law, you may request access to the personal information we hold about you, ask us to correct anything inaccurate, request deletion of marketing information, object to or restrict certain processing, and withdraw consent where processing is based on consent.

To exercise any of these rights, email us at info@preventivehealthlab.com or call +1 760-489-5550. We will respond within the time limits set by applicable law.

Children's Privacy

Our services are intended for adults and for children accompanied by a parent or guardian. We do not knowingly collect personal information from a child without parental consent.

Links to Other Websites

Our website may link to other sites we do not control. We are not responsible for their content or their privacy practices, and we encourage you to read the privacy policy of any site you visit.

Changes to This Policy

We may update this policy from time to time. The current version will always be published on this page, and material changes will be highlighted on the website or communicated directly to subscribers.

Contact Us

If you have any question about this policy or about how we handle your information, or if you would like to exercise any of your rights, please contact us at info@preventivehealthlab.com or by telephone on +1 760-489-5550. Our full postal address is listed on the contact page of this website.